Case
Study:
Bella’s:
a case study in organizational behavior
1. Given your understanding of job
satisfaction and employee engagement, discuss/ describe why each is important
in organizational setting? (Note: in addition to your text and class
discussions, additional resources that might be useful are listed following the
questions).
Answer: Job satisfaction is a positive emotional response
with the job where employee enjoy their job but not necessarily being engaged
with it. A satisfied employee helps in the growth of the organization so; job
satisfaction is important in every organization.
Some
of the factors influencing job satisfaction are:
a.
Promotion
b.
Pay rates,
rewards, incentives
c.
Company policies
d.
Tenure
e.
Working
environment
f.
Freedom at work
g.
Age, etc.
Employee
engagement is a positive/ negative emotional attachment with a job where
employees are committed to helping their organization achieve all of their
goals. Although employee may not be satisfied with their job, but they will
help their organization achieve all their goals. Employees who are engaged with
their job are motivated to show up to work everyday and do everything within
their power and reach to help their organization succeed.
Factors
contributing to Employee Engagement:
a.
Career Development
Opportunities
b.
Motivation and
inspiration
c.
Good working
environment
d.
Employee
recognition
e.
Rewards,
promotion, incentives
f.
Flexible working
environment, etc.
Job
satisfaction is important in organizational settings because of the following
reasons:
a.
Job satisfaction
increases the higher productivity in the organization
b.
Satisfied employee
will lead to higher sales and higher profits.
c.
With high employee
job satisfaction there increases the high customer satisfaction.
d.
Job satisfaction
decreases the employee absenteeism
e.
Satisfied employee
tends to work under pressure
f.
Employees perform
better in the organization if they are satisfied with their job.
g.
There will be
retention of quality and expert employee and higher level management will not
have pressure to find the new qualified employee.
h.
Satisfied
employees are loyal towards their organization and they stick to their
organization even in the worst situation.
i.
Job satisfaction
of employee will create positive working environment.
j.
Satisfied
employees will help the organization for their success and growth.
k. Reputation of the organization among the public will increase.
Employee
engagement is important in the organizational setting because of the following
reasons:
a.
Employee
engagement reduces the employee turnover
b.
It helps to retain
customers at a higher rate
c.
Engaged employee help
to improve productivity and efficiency of the organization.
d.
It leads to higher
profits
e.
Engaged employee
enhances the company culture
f.
There will be
fewer safety incidents with the engaged employee
g.
Engaged employee
help create the better workplace
h.
Engaged employee
are positive and have interesting things to say about where they work.
i.
Engaged employee
communicate better with their coworkers, leaders and customers
j. Engaged employees are creative, they come up with innovation that are helpful in their organization.
2.Discuss/ offer insights regarding the results of employee survey. As you study the results, what stands out? What conclusions can you draw?
Answer: The results of the employee survey according to my
opinion are:
a.
Only a few employees
are satisfied who are at a higher position in the job.
b.
Most of the
employees are not satisfied with their job because their owner interferes in
the work without knowing the whole scenario completely.
c.
Most of the
employees are not satisfied with the owner operational decisions
d.
Employee
engagement is very low because they are not getting any motivation to work
e.
Employee are
satisfied with their coworkers. This case study states that the major cause of
employee dissatisfaction was Ill’s management. Thus, it is seen that the
coordination among the employees is not disturbed and they are working as a
good team.
Conclusions
that I drew after reading the case are given below:
a.
To make employee
feel positive and increase job satisfaction towards their organization and
their owner, the owner of the organization should change the organization
policy which favors the employees too.
b.
The employees
should be treated well.
c.
The ideas and
creativity of employee should be valued.
d.
Employee should be
given rewards and incentives according to their performance.
e.
Owner and General
Manager should ask the employee for their opinion regarding any decision
making.
f.
All the managers
at various level must be involved in decision making apart from General manager
and the owner.
g.
Owner/ Manager
should make the working environment favorable to their employee.
h. Owner/ Manager should motivate their employee by doing various programs.
3.Offer general suggestions/ recommendations to Kris Jenkins regarding how to improve job satisfaction and employee engagement of Bella’s workforce. Be sure to distinguish among jobs when making these suggestions and recommendations.
Answer: Given are the general suggestions to Kris Jenkins
regarding on how to improve the job satisfaction and employee engagement of
Bella’s workforce:
a.
Providing
Promotional Opportunities to employees: This case study has clearly described
that employees are not satisfied with their job, the facilities and the
services given to them. There is lack of motivation due to which there is
employee turnover and higher absenteeism. So, providing promotional
opportunities at the organization like promotion on the basis of performance,
work activities or experiences, etc. help motivate the employees.
b.
Improving the
employee incentives will encourage them to work harder and they will be
motivated to perform better.
c.
Giving timely
rewards: As rewards helps the employee do their work better and efficient.
Timely rewards based on performance, work completion time, etc. from the
management will help employees to get recognized among their coworkers and
whole management, which automatically increases the productivity of employees.
d.
Manager should
clearly define the goal of organization to the employees.
e. As there is no good relationship between owner/manager and employees. The owner/ manager can do some short trip to all the employees time and again which helps employees refreshed their moods and also improves the relationship among all.
4.Evaluate Kris Jenkins’ decision to accept the general manager’s position. Given the information available, did she make the right decision? Why or why not?
Answer: Yes, Kris Jenkins’ made the right decision to accept the general manager’s position in my opinion because of the following reasons:
a.
Kris Jenkins had
completed her study on cosmetology and business degree
b.
It was her goal to
own a salon so she can learn from the experiences of Illa and Lynn as well as
it will help her in the future to her salon.
c.
It is the dream of
every employee to get the freedom to make the decision on their own which will
provide them job satisfaction. Here, in this case, Jenkins is getting the GM
position at Bella’s with all the authority on the operational tasks and
decision and she can decide on assigning the jobs to operate the organization.
d.
She identified the
core problems of Bella’s and she knows how to handle those problems and
implement the proper policy.